NFQHA - National Foundation Quarter Horse Association

NFQHA.net Customer Support

If you are looking for a ISP with a complete customer service solution to assist you at anytime regarding your Internet connection, look no further. NFQHA.net provides quality 24x7x365 customer service and technical support, answering inquiries via:

All inquiries are placed in a queue and distributed real-time to the next available customer service representative.

NFQHA.net's customer service facilities are located in an approximately 30,000 square foot, state-of-the-art call center, scalable to handle increased end-user support as the NFQHA.net operations grow. All of the NFQHA.net's customer support staff receive extensive training and supervision.

NFQHA.net continually monitors the performance of its customer support staff to ensure that it is within established limits to provide for client and end-user satisfaction. We e-mail a survey to every customer after each technical support call.

The NFQHA.net call center features comprehensive software that applies full Automatic Call Distribution (ACD) discipline to phone calls, e-mail, and chat sessions.

"Call Center of the Year" May 2002 - Call Center Magazine

Throughout the year, Call Center Magazine interviews hundreds of call center managers to profile their centers and learn about the products and services they use. Call centers that are especially successful in improving their centers, implementing technology, meeting service goals, decreasing turnover and increasing productivity are the best candidates for this award.

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